Well I bought one of these units months ago, it promptly blew up. Devcom refused to replace unless I paid £25 for carriage which I rejected. So as it stands they have my £86 and I have zilch. Web trading....its great aint it.
Never mind I shall be going to law on this one and I'll let you know how it turns out. I won againt HP last year in court and I have also won a case against Cable and Wireless both of whom found it expensive to muck me about.
Who knows if I win I may be able to buy a scanner that actually works.

I'd be interested to hear how you get on. Please keep us informed.

Well I called Devcom today and they told me that they would only refund part of the scanner as they claim the dead unit actually worked when it got back to them. As fas as I am concerneds thats grade 1 bull##### as the scanner had a burnt out CCD and that was confirmed by their tech support at the time.
They are offering only £60 back on the roiginal £87 I paid.
You may also be interested to know that Devcom currently have the USB scanner on their web site at a 'now only £79'. When I bought it in April it was £69....thats a funny old price cut if you ask me.
Personally I find this company infuriating. I used to be the operations manager for Allied Telesyn and our avowed policy was LIFETIME warranty, no quibles, if it dont work we replace within 24 hours with goods of similar or better performance or credit the client immediately.
If any CS people ever handled a complaint like Devcom I would have hit the ceiling.
Whats especially annoying is I have worked with so many companies that have struggled in the market despite having great quality of service and then you find schmucks like Devcom whos attitude is entirely 'we got the money so we dont give a stuff'.
I sometimes wonder why I bother delivering quality service to my clients. Luckily for my clients I am a straight up guy who will always bust a gut to help a client because they are genuinely appreciative of dealing with someone who puts them first, last and always.
As far as Devcom are concerned I will now instruct my solicitor to bring legal action against them while I build a web site to let the world know how they do business.
I am also writing to every PC magazine and Web bulletin board I know so Devcom may find its the most expensive £86 they ever took.
Vengefully,
Calvin Brewer