I am having the same error as the rest of you gb_ui_support(1199) and Ctrl+Alt+g doesn't help any. I still get that death loop. I have many os installed on my drives including win XP pro / win 2000 pro / win 2000 server/ and my favorite flavor of linux. I also have knoppix 5 on cd. My maxtor 120gb drive has one primary partitoin with winXP pro. My seagate 60gb drive has 3 partitions C: win 2000 pro, D: win 2000 server, and E: linux. Goback has seemed to delete all partitions on my seagate but through knoppix I can access the info on my maxtor120gb and the info on my seagate in my C: partition can anyone tell me how I can get rid of goback with minimal data loss.

Thanx in advance for any help you can offer

This worked for me - thank goodness. I called Dell and they had me convinced that the only way to get out of the GoBack loop was to wipe the hard drive. I used ctrl/alt/G (tapping on G while holding the other two down) and went into the normal windows mode. I took off GoBack in the Control Panel, which took some time, and all is now well. Thank you!

Thank you so much for the ctrl-alt-g info. You saved my butt, and lots of money last night. I have a Sony Vaio, it froze up about a week ago, and when I restarted my computer after a hard shutdown, it went into the death loop of restartedness (or is that retardedness), giving me a genlog failure coded 181. I emailed Norton,their suggestions were not helpful. I tried to f8 during booting or hit the spacebar for repair/options, but all I got was a loop of rebooting, but no safe mode choices. The symantic recovery disc couldn't be read. I managed to try and boot in safe mode, but it dumped me to A drive and told me C was an invalid drive when I tried to get to it. I thought for sure my drive was toast (and of course it had been awhile since i backed up). I was looking into expensive repair and recovery options (after asking many tech savy friends for advice). Then a friend of mine found your site with this thread. And the magic key combination to force quit that god awful goback. I got in! Everything was there and worked!
All I can say is I am ready to sue Norton for the anguish of this problem. Their website makes no mention of ctrl-alt-G and the F to force quit. Those guys at Norton are knowingly putting faulty software on peoples drives, and not informing them of potential problems with it. I am a layperson when it comes to computers- how am I to know what to do?

SO Thank you so much whomever originally posted this soulution- you really saved me. You rescued me from computer he**. I am removing that dang Norton tonite, never again Symantec!!!!

I just reinstalled systemworks, this time I thought I would install the whole disk, and goback ate my hdd!
IT'S TIME FOR A CLASS ACTION LAWSUIT!

I also had a GoBack problem whereby, depending on which drive I would attempt to boot from: 1) Known good WinXP Pro O/S with SysWks 2004 and no GoBack; 2) New WinXP Pro O/S with SysWks 2006 Premier w/GoBack; 3) blank formatted NTFS drive; and, 4) 300GB data drive, full (ouch!). All four drives were in the computer when I had installed SysWks 2006 Premier with GoBack on drive 2.

I would get the active GoBack intro graphic and then either a black screen with a flashing cursor after a dash in the upper leftcorner (same as listed earlier in this forum topic) or a "gb_ui_support(1149)" error and could not get anything to boot correctly, even after building a brand new WinXP O/S and booting from it (that would boot correctly alone, but adding any of the other drives to it resulted in the same GoBack problems, above). Even trying to boot with only eiither of the two data drives (disks 3 or 4) would give the problem and the graphic.

Finally after many, many hours of fiddling across several days, I got the system to boot from the newly built WinXP drive with at least one of the other drives in the same box and then everything worked. And then all drives would boot correctly, even the ones that previous repeated tests showed would not! And then I shut everything down and tried booting from the SysWks 2006 Premier drive again (disk 2) and it started all over again. I wanted to pull my hair out (and I don't have a lot any more to play with!).

Finally got smart after reading various forums (not this one then) and tried the GoBack initial screen instructions of "Hit Space Bar...". This gave me the option of disabling GoBack and I did that. Now I can again boot from any drive correctly. Hooray for following instructions!

I am removing GoBack from every machine it is installed on, my own and all customers. And, as part of this cycle [there is more I am not telling you, about Norton Tech Support (NOT!), Norton product activation (whereby it stops activating and they force you to buy another year of support just to run the software you own and is installed on only one computer - and because of THEIR GoBack problems you had to install it a number of times and THAT triggered their #%*^*&$@ Product Activation lockout], I am swearing off all Norton products forever. And I will be having all my clients uninstall all Norton products and never buy them again (actually, I take that back - Norton SystemWorks 2003 Pro without GoBack installed has always worked perfectly - and the Ghost 8 used therein is very quick and predictable). The Norton grief is not worth it!

"Doc" Don Sturgiss, the Computer Doctor
doc38don38sturgiss at hot38mail38dot38com
(remove the "38"s)

I have used Go Back 3 DeLuxe on Windows 98SE and 98ME for the past three years. It has enabled me to sail very close to the wind many times and has always rescued my computers no matter what I did. However, times have changed. Norton has taken over Go Back and Windows XP has appeared. A golden age has passed and it is no longer possible to use Go Back or indeed any program to reverse the operating system to a previously working state by just pressing the space bar. This has caused me to step back and consider what I will do when my computer packs up, or indeed, before, as all systems older than XP2 will soon no longer be supported by any organisation.

I found that the CTRL + ALT + G key press would not work on my system and was caught in the perpetual cycle of 'press any key to reboot'. I had followed a link posted on this site to http://service1.symantec.com/SUPPORT/goback.nsf/docid/2005111514174058?Open&docid=2001092611363307&nsf=goback.nsf&view=docid
and downloaded and burnt a copy of Ngbboot.iso to CD. By setting my computer to boot initially from CD, I got the application on the CD up and running. This allowed me to remove Norton GoBack, via option 1 (of 4) in the way pressing the space bar would typically. Once Norton Go Back was uninstalled, the computer allowed me to boot into Windwos as normal (everything was there, just as I had left it - hurrah!), from where I used Control Panel - Add/Remove programs to remove the pesky little blighter. Try this route if other options fail.

Like so many of the posts on this topic a big thank-you to the ctrl-alt-g @ boot solution.
I ended up with Go-Back (should be renamed to Go to H*ll) by taking up a discount offer as part of an antivirus upgrade option. The AV upgrade failed with an error message basically saying the old install was corrupt, strange since it had been working fine untill that point. Sorted that out and the new AV install then worked but auto update had a problem, at that point I contacted Symantecs' Tech support, another mistake, and followed their instructions, solved the auto update problem but trashed the new AV install.
Then tried to install GoBack, I really should have known better after all the problems I had just experienced and I've been in the industry for 30 years, but I'd paid for it so I thought I'd use it. Now 3 days on I can get my system to boot in safemode and I am in the process of rebuilding it.
NEVER AGAIN will I use Symantec's tech support or their products and it would appear from this thread that I'm not alone with these sentiments.

Thank you so much for the ctrl+alt+G solution. Thank you, thank you, thank you. I have been saved from hours of reformating and data loss.

I just wanted to reply to rc274, who posted on: 19.04.2006 04:18.

Your instructions saved me after 3 days of hell, trying to figure out why my computer suddenly failed on me. By the way - I have also used Norton GoBack for years, and it has even saved me from serious problems a couple times. After the hell I just went through though, I don't think I want to risk using it again. Maybe it just doesn't work well with Windows XP....don't know.

Anyway....to anyone reading this post, as rc274 stated, you need to hold ctrl-alt as soon as you restart your computer, and then just keep clicking "g" while holding those 2 keys down. You should eventually get the screen where you can press "f" to remove Norton GoBack, and then you're saved.