Well i was going to start a thread on the same topic...but hell youve said all i was going to say and more-)

Got my PC..Doa

After 2 days of trying to contact either technical or customer service eventually got booted around different departments untill i just said 'to hell with it' please refund and when you actually can organise your asses to pick it up with your 'BtB' service. A friend came around and rewired the system and set it up..bless, so i phoned and cancelled(after 1hour of trying) the previous command and straight away i got another problem. I,m getting tempted to strip it and just call a loss a loss.

Hi gary patterson,

As I've said in my replies to your two other posts here, please let me know if you have outstanding issues.

I see in this post you mention that you have requested a refund which you did not mention in your other posts. This does explain why you were referred to our software support department.

Davey

Well after reading through all the good and bad reviews I'm going for a MESH - A Mesh Matrix Titan Supreme (who names these things?). I'd always been a loyal fan of Dan Computers, but after they went bust I'd been dreading the thought of having to find someone else to buy from. In the end, I've got to buy something now as my computer is getting very long in the tooth (6 years - but I have upgraded much of it) and MESH does get good reviews for all it's kit

I await with interest to see how the order goes and slightly pleased to see MESH support involved in these forums which has encouraged me.

Yes, MESH are a waste of time. I ordered a computer it worked fine for a couple of months, then it decided not work. I phoned them many times waiting in a long que, and they told me it was my fault. I sent the thing three times because they said it was repaired, it wasn't. They said i had to pay because it was my fault, finally they found the hard drive was faulty. It has been fine ever since. However, with the rude customer service and the charges for something that was covered by warranty AVOID!!!!!!!!!!!!!!!!!!!!

Re Mesh Computers.
We paid for our computer system on 21/1/06, the first computer tower was"lost" by Amtrak and eventually
the 2nd replacement tower arrived (after numerous unanswered phone calls and emails) and now it does not work.To cut a very long story short, we are now trying to return it for a full refund, but can't actually get Mesh to give us a collection date. Their Customer Service Department is the worst I have ever had the (dis)pleasure to deal with. I would not recommend Mesh to my worst enemy!

i must say you guys have really put me off from buying a mesh computer. i was about to spend £2600 on a mesh pc

Well I am trying to be honest and fair with Mesh and suggest as follows: Ensure you have an agreed contract in black and white before ordering. I strongly advise you to buy the base unit only then install your own software, as I found mesh's ability somewhat doubtful in this field.Also you would have the normal installation disks at hand, which Mesh keep and do not supply as standard. sadly I found their Technical help dept to be a 'keystone Cops' sort of set up, as I feel more able to advise them how to do elementary processes. mesh 5 yrs ago was a super supplier, one of the best. But today in 2006 I feel they take your money and run! Even now I feel they make the best basic towers with m/board and processor etc, but please Mesh, leave software alone,you are lost in this field.

Sorry, yet another negative review!

My issue is not so much with the system I purchased, but with the appalling customer service in Mesh - the ineptitude that pervades this organisation from top to bottom truly has to be experienced to be believed!

It took me just under 3 months to get a simple refund for the difference in the cost of the wireless keyboard and mouse that I ordered and the incorrect set that was shipped to me.

My experience of Mesh thus far includes sending emails that don't get answered, promises of action and call-backs that then never happen and a general lack of professionalism and customer service that leaves me wondering whether they are deliberately evasive, in the hope that the customer will just give up!

The other irritation I experienced was being advised late on the afternoon prior to the delivery date that my system would be delayed (making it too late to change arrangements for waiting in for delivery).

Each to their own I guess - but Mesh won't be figuring in any of my future PC purchases - In my view, they spoil a reasonable product with poor customer service.

I just hope I don't have to make a claim on the warranty, as judging by the reviews on various websites, the Tech Support function looks none too promising either!

OH NOOOOOOOOOOOOO. Well, that would explain a few things!!!

DO NOT BUY FROM MESH. I also have countless amounts of problems with my 1yr old mesh PC.

These are off the top of my head...
1:graphics card ovehaets, 2:games run at very low frame rates for the power of the graphics card 3:the fans have become very noisy 4:volume conroller dosent work, 5:general temp is VERY high, 5:veryoften shuts itself down 6:sound setting change themselves - eerie 6:cd drives will not read DVD discs anymore.... i could continue.

I am currently trying to get hold of them with a 2 page letter, describing all known issues, my situation, and what i want done. Are they even going to read it?
Im a student and i REALLY cannot afford to be pissed about, so any advice u guys could give me on what action to take would be fantastic, and very much appreciated.
Cheers guys.

Slim01@hotmail.com

Just out of curiousity would anyone pay to upgrade their sales support say at an extra cost of £25 per system if they knew that they would be actually helped in the event of a problem. If computer companies can upgrade their warrenties why not their after sales service. Perhaps offer a cheap rate telephone line, and staff who were empowered to make decisions?? Just a thought