I purchased a computer from Mesh and found that there was no sound from it.Phoning technical support was a nightmare. I would hang on in a "queue" for some 50 minutes before being ut off. After 2 weeks, I eventually managed to speak to an "engineer" who said "you'll hzve to install all the software mate, I'll send you a re-installation disc which you'll get tomorrow. The "disc appeared after some 2 weeks and was merely another copy of the recovery disc supplied with the PC. As his advice was clearly nonsense, I again tried to phone technical support, with the same results - 50 minutes in a holding queue before being cut-off. After a further 2 weeks of this I at last spoke to another engineer who correctly diagnosed that they had forgotten to install the drivers for the sound card. When I installed these, the sound system then worked - BUT IT HAD TAKEN SOME 4 WEEKS OF SITTING ON THE PHONE AND RUN UP SUBSTANTIAL PHONE BILLS.Absolutely useless custome service.The PC has now gone wrong and I am about to buy another- BUT NOT FROM MESH !!

Ross
i had the graphics card problem that u described. i had a 6800GT (AGP). wen sittin on windows desktop alone the card would read 70 degrees celsius (it has a max. temp. of 120 degrees btw), and would crash wen playin 3d games and reboot on to a scrambled screen. I have an onsite warranty, but mesh insisted that it' have to go back to base and my system would be upgraded to pci xpress with new graphics card and motherboard.
I am also an engineering student and it took them 5 weeks 40+ fone calls, trading standards, a solicitors letter, to get them to replace 2 components. i was told various ridiculous lies by their infamous customer service dept.
I mentioned that i am an engineering student, bcoz i was told by on one occasion, by one on their techies, that the engineer (and i use the terms loosely!) had been testing my machine all day and had yet to find a single fault. He added - and this crack me up - that both he and the engineer had touched the card and it was even hot!!!!!!!
I blew a fuse with this idiot, and he eventually said he would get the engineer to run some proper tests.
They confirmed the fault the next day, although they had already confirmed this fault over the fone in before they received.
anyway a guy foned me back, but tried to sell me the parts that would have to be replaced, and that i had been promised neway!!! I pulled him up, and he said he'd been misinformed, but he'd check it out and fone me back he never did. foned back lookin for a supervisor, got the same treatment as described above. got thro the next day, was told it would b an upgrade but my motherboard would not b changed, still AGP. so no real point i sending it back then?.got promised it the start of the followin week, didnt arrive. foned mesh, found out it still not been fixed - the 6800 ultra was found to not "work very well" in my system, wotever he meant by that. got on the fone to consumer direct, and went to c a solicitor. drafted up a letter to them making time the esence of the contract (gives them 14 days to return ur proprty by law). solicitor then sent a letter requestin they juz send out a refund. foned them again, and was told that thing were tajkin so long bcoz my graphics card had/was corrupting other system components!!!!!! this is physically impossible, unless its radiating enough heat to melt the other components, which it cant coz its got 120 degree threshold! so she must've must meant a hardware virus? well thats another physical impossibility, maybe my pc had bird flu! ne way it was dumped with a neighbour by amtrak (another shower of arseholes 2 days b4 the legal deadline), i got no warnin it was bein delivered it has bee downgraded 7600GT in it which isnt as good as they 1 i had and is a lot cheaper.
My mate has a mesh and has had no probs, but i'm sh*tting myself incase he does coz i recommended them juz after i got mine!

J.C i bet u are really accident prone arent u? kinda like the guy out of some mother do 'ave em. I am sellin money trees if ur interested?!
DONT GO NEAR MESH, ppl here are right they do not deserve to b in business, their components are quite clearly more prone to failure, and they couldnt care less once they have ur money! like i said i had to get trading standards and a solicitor onto them b4 they would even return my OWN PROPERTY!!!

Mesh seem only to care about a problem when it is posted on a forum, when that happens they bring out the big guns of the so called mesh troubleshooter in-charge Davey Whyte.

Seems a pity that a customer with mesh gets the run around from them, but when you post something they suddenly want to help you, they should help you when you first have the problem.

Mesh are the worst company i have ever dealt with, but what does surprise me is the cosy relationship they have with the pc mags. Mesh should take a look around one day the may appear on watchdog and shown for what they really are, a company that takes your money but does not deliver the goods!

yeah i have to second that, pc advisor reviews cant be trusted. They refuse to admit that there is even a problem, and wont hear a word said against them. They insist they are only interested in the hardware submitted, although they persist in commenting on the warranties which they must know wont be honered anyway. shocking.
For all intents and purposes this is a scam by them both.

i too bought a mesh computer and paid £1300 and have received poor service. i want to buy a new laptop and don't think i will buy a mesh. any suggestions as i am willing to spend up to £1600.

Dev,

I went to Dell after an awful mesh experience, you might not get the same spec, but at least you will get quality components and after sales support (even if it does come from india!). Make sure you look out for thier special offers ie free double memory, and don't go adding too many "custom" items as they then get really expensive. Evesham are also good and have a much better customer support centre. Also try www.ariespc.co.uk I have been looking at them recently but have not purchased yet. A quick hint call the customer support line first and see how long it takes to get a response. Finally Mesh agreed to refund my PC, but be warned after this agreement and 4 weeks later I still have not had my money back, all the customer support people will tell me is they have a legal right to hold onto my money for 4 weeks whilst all the relevent people "sign it off".

One final comment - I have to agree with the other comments on here, the PC mags are too cosy with MESH, even when they come bottom of the PC PRO service awards no real comment is made. Shame on you all. Remember it's not the advertisers that keep your mags going it's the readers. No readers no advertisers...it's that simple.

We all live with our mistakes, and buying from Mesh was one of my worst.

I read with humour the posting from George on the sound problems with his Mesh, and that Tech support had zero idea how to cure it. I had a similar sound problem and found that talking to their Tech Support was like talking to 'Donald Duck' or talking rocket science to a monkey! I researched and cured the sound using Skype.I have advised Davey their 'PR' guy how to sort out sound problems, and perhaps he might let the Tech Support dept know as well.I found Davey a nice guy living up there on cloud nine, which makes a sort of 'Earth to davey' scenario! I would advise any Mesh customer to join the Yahoo PC tech help groups which is free.You will get expert help there quickly and free! .Perhaps Davey should consider his tech help Dept to use them as well to stop them floundering on fairly simple problems.

Well, MESH finally mucked up and it was all going so well. I was totally prepared to praise and reward them as things seemed to improve on the ordering front - with plenty of emails and even an apologetic phone call to inform me that the computer wasn't ready yet and was due to go into soak testing later that day and so would be delivered to me the next week on the day I requested. This I thought was good and positive.

Oh how wrong could I be. Rather than wait all day expecting the computer to be delivered today I thought I'd phone customer services to check that it had been dispatched. While my wait of 12 minutes wasn't bad compared to what some of you guys had had to wait for, it still was an exceptional long-time. I then found out to my horror, that the computer is still waiting for a graphics card and hadn't even been dispatched. It obviously wasn't in soak testing. Indeed the graphics cards aren't even in stock and should be coming in tomorrow and then obviously I would expect a 24 hour soak test before dispatch. So the earliest time for dispatch would be friday for delivery monday or tuesday next week. I wouldn't have minded about the delay if I had been informed, but to be lied to really, really annoys me.

And to make matters even worse, MESH haven't even got the courtesy to phone me with a revised delivery time. I have to phone sales myself to find out when the computer will be dispatched. This is not a good example of customer care.

I have emailed sales to see whether I get a response to my comments about the lies that were told and I'll pass on any comments that I get, including if I don't get a response to my email: which I expect.

I have to purchase another 4 computers, for my father, sister, friend and work colleague and was using this order as a test. Unless MESH can really pull something out of the bag, I won't be purchasing anything further from them and I'm sorry I didn't listen to you guys before - it's just the spec was sooooo good. I should have remembered TANSTAFL - "there ain't no such thing as a free lunch." To get prices that competitive they had to cut something!!!!!

Hi Simon,

It's true. Due to extremely high demand for our systems at the moment, and a shortage of specific models of graphics cards, we have number of orders that we are unable to fulfil. We have taken steps to eleviate this and have, as you have seen, attempted to keep all customers affected informed where possible.

If there is anything that I can help you with, please feel free to email me directly remembering to include your order details.

Davey