Mesh Computers ,crap.
Ours arrived after a long delay, minus a hard drive.They promised to send the missing hard drive but did not.Then we found the computer was faulty.They promised to send a returns label.They did not.The whole experience was crap.We are awaiting a returns label to return the whole thing and refuse to have it.The after sales service is even worse than the product.Dont go there.

Hi All,
I bought a MESH computer back last October. I immediately had problems and telephoned MESH. They agreed that there was a problem with the system and that I would need to return my tower. I explained that I had the on site warranty but they said they would need the system to go back so that it could be thoroughly checked. What's the point of the warranty then??
I asked for a complete refund but was told they would need to examine the tower first. I sent the tower back and was telephoned just after Christmas and informed that there was a problem and that I could have a refund.
After several letters and I don't know how many telephone calls repeating the assurance that I would have my cheque by "end of the week" I have received nothing.
After the problems with MESH and desperately needing a PC I went to DELL and have had no problems whatsoever. Never ever go to MESH!!

These posts from 'Mesh Support' are bizarre.

Rather than have people sit there and monitor forums, I would have thought it would be better to get them doing other things, like looking at ways of offering proper customer service in the first place.

As I said previously, the appalling customer service at Mesh has to be experienced to be believed and I don't get why anybody would have to go through a forum to get an issue dealt with - the damage is already done at that stage!

It appears that all PC purchasers from Mesh pay the horrendous humility of having made a stupid choice! Like most puchasers I wish I had been aware of this forum first. I am fortunate to be reasonably competent and have expert friends so can correct most errors from a supplied Mesh PC.
What amazes me is the apparent lack of quality control or customer care.As for the 3yr warranty,anybody want to offer me 5p for it? as I view it as worthless!

Hi hunky,

Care to share the source of the statistics that led you to conclude that the small number of complaints seen here represent the hundreds of new customers we gain per day?

Customer Care exists and in the most part delays cause the unhappiness felt by many. Except no-one ever seems to recognise the problem as the speed, only lack.

Hi Mr C,

So you would suggest we ignore the people posting here who currently have problems in favour of those who are due to have problems somewhere down the line.

For the most part people are posting their complaints and experiences here which is fair enough. I post to catch those who still have problems in a bid to reduce the unhappiness.

As I have said elsewhere, forums are the future for support and public communication, and what's more is that that future is here now!!

Regardless of what problems we may have, it would be stupid to ignore the internet as a method of supporting and communicating with our customers.

Davey

Communicating with customers via forums is fine, if of course you can first of all master the art of doing the same thing when a customer emails support@mesh.com, or calls your customer service line for instance.

When I was pursuing my issue with Mesh, I emailed support twice and never received even the simple courtesy of a reply. When I called Customer Services, I was promised a call back and this never happened. Had I not written to the General Manager, nothing would have happened.

So, I find it laughable that when people come in here to express their dissatisfaction and frustration with Mesh, their case is all of a sudden taken up and investigated, like they are being done some sort of huge favour.

Hi Mr C,

It seems a presumption that anything I do is a big favour, and perhaps the problem here is not what I do but your perception of it. I am sorry if anything I have done or said has led you to that conclusion.

As for all of a sudden taken up and investigated, I don't get involved before I read anything online because I don't know about it. Quite simple and logical if you think about it.

Davey

Davey,

Whilst you are in the mood for defending your company, could you please explain what you are doing about the fact that you came last in last years PC Pro service and reliability awards (see Feb 06 issue) for Support on Desktop PC's and only second from last (PC world took last) overall. Also would you like to publish the profit Mesh makes from your 0870 numbers, considering that it can take upto 30 minutes to get through I was curious as to how much this benefited your company.

I've got £1,700 burning a hole in my back pocket and a pc-sized void in my spare room. MESH seemed like a good place to spend my cash but being a cautious fellow I thought I'd search the net for some 'positive' customer feedback first.

I should've known better, I mean who can be bothered to post something positive - we're British and we all like a good moan.

It's taken me 6 months to save £1,700 (yes, I have a crappy job) and despite all I've read so far, I'm still willing to give MESH a go.

I'm going to listen to the silent majority....if that makes any sense.

p.s If my gamble doesn't pay off and they really are rubbish then I'll be back to let the world know about it. Might even create my own web page - www.dontbuymesh.com.

Re: 115

Of course you dont get involved in issues before they are posted on here - that's the problem, issues are ignored and then find their way on to forums.

Like I said, I would have a lot more time for all of this "give me your reference and I will investigate" stuff, if your outfit was any good at the basics of customer care in the first place, which it plainly aint!

I can only say that my own personal experience of dealing with Mesh Customer Services is that it is beyond 3rd rate for the reasons I have already mentioned. Sort the basics out and you won't need to come on here at all.