I dealt with them in 1998. Those were probably their best days. I considered using them a few years after that, but received a very underwhelming response from a couple of telephone operatives who couldn't have cared less if I was a returning customer or not. So I built it for myself.

My father is contemplating buying from them, but I might just advise against it; maybe Evesham (as advised by someone above), Aria, or CCL (the latter two being regular advertisers in Micro Mart)

If you are here because you want help/an insight into mesh customer service, make sure you are look here:

http://forums.hexus.net/forumdisplay.php?f=104

Mark

MM, Your post was identical with my own experiences with Mesh. I purchased a PC from them in 1990 and received a high quality well built PC with good technical support.
I purchased a replacement tower from them a year ago and was shaken how build quality and customer service has really sunk.
I would now struggle to find a good reason to suggest buying Mesh to a friend.
To reassure Davey from Mesh that buyers find no faults with himself but wish he knew how it felt not to get what you paid good money for.
I hope Mesh reorganize with new quality control and customer service.I feel they are serious Mesh weaknesses.
To be fair with Mesh,I have no experiences of dealing with another PC maker.

After being offered a replacement pc and having the same one sent back repaired, i set it up today and it was having the same problems as before, clicking hdd and BSOD.

I was put off buying a MESH PC by reading the negitive posts in this forum. I opted for PC Next Day instead. At the moment, I wish I'd gone with MESH because PC Next Day don't seem to have any customer service at all. And their 'warranty' is a joke. My PC broke about 2 months ago and it now sits in my hallway waiting to be picked up - they finally agreed to give me a refund. I had them by the balls when I took time to study the Sale of Goods Act 1979 and the Distant Selling Regulations 2000. Turns out they were in breach of contract and I could've taken them to court for damages. My advice: know your rights, the law is your friend.

Hi all, just found this site. Wow, your all talking about the same sort of problems that are repeatedly cropping up! My £1250 laptop i bought last year came with a cd/dvd drive that wasnt connected! As many of you have noticed, the hindges on the laptop cases are so tight they crack the casing around the screen - bad news! and of course mesh arent interested. I sent mine off and got a replacement after much trouble, and they did the same thing to the second one! Another problem I can share with many of you is the poor internal layout - my laptop heated up so much the keyboard was difficult to touch and the graphics chip would regularly cut out after 15 minutes of normal use, or 5 minutes of Oblivion. Even with the keyboard removed and two external fans and an office fan blowing on the heatsink, it couldnt last long. My message to MESH: use your brains and build the your computers so they can do what it says on the packet! My advice to buyers: theres plenty of great companies out there, its a competative business, and the buyer always wins from competition, so if theres even the slightest bad smell from mesh, fo elsewhere.

I took delivery of my Elite PC on 8th Jan. It works fine! But there are no support discs or key to the software trial installed. I tried to contact customer services, and not being prepared to spend my life on the phone, gave up. I then e-mailed and recieved a reply but the return path did not work, a later e-mail promised to send the missing items by mail. No luck so far so I have sent another email. Then I read this forum and my heart sank! It really is not acceptable to have poor customer service like this and suceed in the modern world is it? Does anyone know how to get through to someone in authority in this company for a statement of their intentions?

Believe me - there is no way to get through to someone in authority at Mesh - I've tried!

My situation...we purchase 4 (yes FOUR) Elite E700's last September. One turned up late, a monitor turned up a month late after much nagging (and if you can get through to customer services in under 15 mins, please let everyone on this forum know how it's done!).

Of the four machines (bear in mind these things cost £1,100 each), one had no sound card, another had a DOA mobo which took two weeks to sort despite US telling MESH what was wrong.

OK - now we move to Jan this year. Start up one of the machines in the morning - dead (it's the PSU). Spend ages on the phone trying to convince MESH what the problem is. FIVE DAYS LATER an engineer turns up with a PSU. Guess what - it's faulty! Straight on the phone to MESH, eventually get them to agree to courier a new PSU for the next day (after a massive tantrum on my part).

Next day, PSU arrives (again, dead!). On the phone AGAIN! Engineer comes out 5 days later with a PSU and a new MOBO. Fits PSU - dead. Wouldn't let him fit the mobo as it was the wrong one they'd sent out! Rang MESH a couple of days after this visit - they raise another job for engineer to visit with ANOTHER mobo and PSU.

Guess what....engineer arrived this week - PSU dead, mobo not working.

We have now demanded refunds and exchanges - mesh seem to be above the law of the UK. This machine is not fit for the purpose for which it was sold. Trying to get hold of a manager or indeed, anyone in authority is impossible.

Sorry if I also sound racist here - but MESH - please can you put someone on the phones who is easy to understand when you're talking to them (sorry but had to be mentioned at this point - some of the accents are so heavy that trying to communicate at times is next to impossible).

Anyway - to cut a loooong story short (sort of) - we have obtained our own PSU - guess what - it works! This machine has been offline for three and a half weeks due to the incompetence of MESH. We've wasted Christ knows how much time on the phone (costing my firm time in phone calls and in productivity). The machine has been offline meaning we've been working on an old (and very slow) backup machine in all this time (more lost productivity).

The bottom line is this - we will never, ever deal with MESH again. They are very quick to take your order and your money - and then God help you. There is no support worth speaking of, and they completely ignore the law so far as the Sale of Goods Act is concerned (we are taking legal advice at the moment by the way).

A couple of interesting facts we have gathered along the way....

If your machine dates from around last Sept/Oct - be warned. Mesh teamed up with the Shopping channel and got caught short on the number of machines they sold. A lot of machines from this time were assembled by temps, and there are engineers out there who have found sound card etc just laying in the bottom of the machines because the temp didn't know where to put them!

When MESH tell you that an engineer will call in 3-5 working days to arrange a visit , it's not the engineers that take this long to sort things out, it's MESH's own internal systems. The engineers actually collect parts from MESH every night!

The 3rd party engineers we've dealt with so far (while very good in themselves), absolutely detest mesh

Trying to get any recompense from MESH is impossible. They don't bat an eyelid when you ask for refund/exchange etc. They appear to be used to abuse on the telephone (makes you think they get it all the time).

Managers appear to arrive late, then spend most of the day "at lunch" or "I haven't seen him/her today"

I just hope the information in this post helps anyone who is contemplating buying a mesh machine decide that it really isn't a good idea. We've got a 75% failure rate on the machines we purchased (3 out of 4 with a problem in the first 3 months),and the after sales is non existant.

AVOID MESH LIKE BIRD FLU!

[quote]If your machine dates from around last Sept/Oct - be warned. Mesh teamed up with the Shopping channel and got caught short on the number of machines they sold. A lot of machines from this time were assembled by temps, and there are engineers out there who have found sound card etc just laying in the bottom of the machines because the temp didn't know where to put them![/quote]

strangely enough in January i ordered a Mesh Computer from Ideal World shopping channel.
this is a replacement for my 4 year old Mesh that has been quite a good computer. ok, its had a few problems like the dvd ram burner never working from day one and being told by technical support that them burners never worked at all. was sent a replacement sony dvd burner and have had no problems since. also had a problem with the speed,was 2.4 but was booting up and trying to run at 1.8. changed a few things while on line to tech support and seems fine now.
so all in all ive been happy with Mesh.

ok, the new computer with vista premium loaded would take from 14 to 28 days.should be here within a week or two. the main reason i bought it through a shopping channel was the 30 day money back gaurantee. you dont even have to contact Mesh so no serious delays waiting for technical help for a refund.
so when it arrives ill check it out for a couple of weeks and then if im not happy ill just send it back to ideal world.
ill report back on my findings when it arrives.

I've bought 2 mesh pc's in the past and had absolutely no problems with either of them! I don't understand why people in this forum are having such a hard time with the company, since I've never experienced a single problem.

My graphics card blew in my old pc, it was a radeon 9700, since I had failed to dust the inside of it ^^ i was a bit of a noob with pc's at the time.

Mesh sent out an engineer within several days and even bothered to upgrade the gfx card.

After reading these posts I myself belive a large number of them to be utter bullsh*t or impatient customers (big deal if you have to wait an extra week so long as you're in formed. no need to wet yourself about it.) perhaps some people were just unlucky.

I'm just about to buy a new mesh pc after looking for even cheaper options. problem is all the other cheaper companies have worse reviews and I've heard dell are crap too (plus they're a rip-off.)

I'd buy mesh anyday. at the end of the day ALL companies have bad reviews, just find em on google!

Hi all. Some of us are discussing a class action against Mesh over on this site: http://forums.vnunet.com/thread.jspa?messageID=773341

Mike