Please can someone help?

I've just bought this thing, when i turn it on it eventually says "Problem! Connect to computer".

When I connect it to my PC, Windows (Xp Home ed, pack 2) recognises it as a removable disk, but cannot access it, ie I can't format it. When I use the bundled software, it just doesn't recognise the player at all.

Can someone tell me what is going wrong

Hello,
I also bought one of them...had no end of trouble with it......took it back for a replacement......that one too gave me problems...took it back and demanded my money back !

Hi i had the exact same problem, the people at Philips were rubbish, eventually i took off all the software including Musicmatch.

I then downloaded a philips device manager from the website,
( i think its the firmware upgrade)which restores all the settings and upgrades the firmware. Before you plug in the HDD u must install all the software from the CD and then use the device manager/ firmware.
I'm afraid this is the only option and you do lose all your tracks