Hi

I have a friend who has a packard bell laptop which he sent back to them to replace the DVD drive as it had stopped working. When he recieved it back a few days later they had wiped his hard drive. he has now lost all of microsoft office, some of his coursework (uni students), and other software he had on his pc.

I was just wondering if anyone could tell me if they could legally do this? Or if any one knows anything about this happening before...

My email is lbarraclough at gmail dot com

I would appreciate any advice any one can give!!

Cheers Laura

Unfortunately, some of the people that work in large repair workshops, really should not be left with clients machines, it is all to common for engineers to simply put a recovery cd in and wipe drives, you have certainly got good reason to complain, and smaller companies would probably take your machine back and try a data recovery, but I doubt if you would have any success with packard bell.

Philip Mc Donald
www.sparesweb.com
www.server-parts.com