Hi Carolyn Donoghue,

I must admit to seeing your post elsewhere and then investigating the matter internally. Faults with monitors aren't as common as you might think. To then send out a faulty one as a replacement is then unheard of. To send out a third that is also faulty is, well, nigh on impossible. It should therefore be very easy to obtain your details internally as a customer with a new system, who has three faulty monitors in a short space of time would stick out amongst all other problems. Never the less I have been unable to locate your case.

I'm wondering if you have been dealing with the monitor manufacturer directly to whom who we would normally refer customers with monitor problems.

I would appreciate it if you could email me your order number to me directly at davey@meshcomputers.com so that I can look into your case myself.

Thanks in advance.

Davey

Hi TP,

Helpful and fact-filled as always.

Davey

Davey,

Only as helpful as large companies like mesh.

I see you haven't posted any info about company policy or an apology, any reason for that?

TP

Hi TP,

Primarily because I'm here to help Mesh Customers with outstanding problems not as your personal soapbox respondant.

Davey

Why does nothing get done to help these people until they make a big fuss and publicly air their disappointment with the level of service before mesh will make a fuss about sorting the problem?

Seems like a very bad way to run a company!

Would your time be better of spent in preventing these problems in the first place or sorting them in a quick and friendly manor, before they get to forums like these?

So what if this is my personal soapbox, these are my views. This is a free forum for everyone Like it or lump it, one thing you and your company could learn from this is to sort out any issues quickly then you would not have to as you say it "be my personal soapbox respondant."

Have a nice day, so get back to work, stop reading this or even consider responding to my so called soapbox.


P.S. Sort out problems before more get posted here!!

Hi TP,

Firstly, this *is* my job.

Secondly, I'm taking exception to your highly likely status of not actually being one of our customers who is posting incorrect information with the potential for misguiding our customers, based on what appears to be your opinion on the matter, which itself appears based not on your experience but on your observations.

Why does nothing get done? What exactly are you referring to? The OP complained of an issue not covered by our warranty and a second complained of any issue that WAS being dealt with but had led to further complications.

Davey

Interesting to read Davey's comments re monitor failures. I was considering buying from Mesh as I live close to their HQ. I specifically asked if Mesh would replace faulty peripherals that they had supplied. I was given a categoric assurance that they would. I really hope the reply doesn't change once I have bought the system. I've kept the e-mail exchange by the way should you want to see it Davey.

Nick

Hi Nick,

Whilst the option to have us replace the item exists we will always first advise you to go direct to the manufacturer via a number we provide you. The ones we send you to are prepared to assist our customers and because they are the manufacturer generally offer a faster turnaround than we can playing the middle man.

Companies such as Logitech we don't have this type of agreement with so we just replace the items ourselves, although due to the strict returns policy of keyboard/mouse sets we have to collect both items even if only one is faulty which is sometimes a bit of a disappointment.

I hope this answers your query. If the email categorically goes against what I've posted above, then I would very much like to see the email please. Could you email it to me via davey @ meshcomputers.com? Thanks in Advance.

Davey

My post would be so similar to some of the stories that I've read here that I'm not going to waste time writing it.

I bought 2.11.2006, order late, never worked,endless lies, picked up.I'm hundreds down in lost days at work and premium rate phone calls. No computer, no refund - £1300 down. Do yourself a favour - DO NOT BUY FROM MESH UNDER ANY CIRCUMSTANCES.

I bought a Mesh PC about 16 months ago and yesterday decided to reinstall Windows (for Microsoft reasons, not Mesh ones). I have never seen the "F10" prompt at startup time but can see the partition (via live distros of linux).
If I boot from the recovery CD will I get all the same things as if I boot from the recovery partition? I am reluctant to delete it as I suspect it might contain the only copies of things like the DVD burning software that were not supplied on CD.

Please can someone advise?

(P.S. I bought Mesh this time because I bought Dell last time. They were bloody awful - the only "support" I could get was some prat trying to sell me an extended warranty!)