Martin H...many thanks for prompt help with getting rid of this
nuisance nag.

just uninstall the connextant/hayes drivers and reinstall them from another source. The drivers supplied on the time driver cd v 16 WILL NOT WORK as they are locked..
Use standard hayes modem drivers

Just tried exactly the same procedure but no luck.
Perhaps they have enhanced their 'locking' mechanism !!!!
Having changed the drivers to generic ones and removed all traces of the supanet / supadial rubbish they install on it I'm now a bit stuck for ideas.

I just had similar problems. Haven't read the whole thread, but re getting rid of the "block" that stops Time computer's modem only connecting to Supanet - assuming you have the Supanet "classic" account:
go to:
https://signup.supanet.com/cgi-bin/myaccount
enter your username & password details and on "continue" you should get 4 options, last of which is "De-optimise (!) Dialler PC".
When you choose this you get loads of guff that seems to be designed to scare you into not "de-optimising" . . . but if you continue past this point, you get further (fairly clear) instructions on what to do, and it worked for me, a couple of days ago.
Though as you said you'd managed to delete that Supadial thing (I couldn't get rid of it when I tried) it might cause problems as the procedure seemed to include it at some later stage. I'm trying to go back through the procedure for you but my form got stuck and I've had to stop there (they do ask you to fill in a feedback form about why you're leaving - if you select "other", you get an opportunity to express any strong views you may have about "locked" modems . . )
Am so angry about this - have bought from Time before, just updated our machine, not happy that a company I previously trusted can operate in such a sneaky way . . .
Hope the above works for you. Best of luck!

Wish I had found this site sooner. Made big mistake and bought time pc few weeks ago same problems with modem as everyone else, followed info given on this forum and managed to de-optimise modem however can't get use of internet explorer as it is on pc as supanet internet explorer and if you activate anything to do with supanet your modem will lock out again and you will have to go through the deoptimising procedure again tried to uninstall all references to supanet but it wont uninstall says file cannot be opened anyone any suggestions. I am begining to think it is not just the modems that are optimised but the whole pc.

Have just tried this but I only get 3 options when looging in - no option to de-optimise the modem. They are really beginning annoy me !!!!!

Time! dont waste your time dealing with this joke of a company. I also had the problems with not receiving an operating system or boot disc, when my PC needed re-booting i had to order a boot disc which cost me £50!. This never arrived as they sent it to the wrong address, despite informing their customer services department on numerous occassions that i lived at 90c NOT 93. After numerous phone calls and a wait of about a month, I had to use complaindomain.com to get my disc, this cost a further £20, and i still received no apology or reimbursement from Time. I have since had to purchase a proper operating system as the boot disc supplied failed to re-boot my PC after a crash.
The PC was purchased on 9 months interest free credit, however the abilities of their finance department seemed to be on a par with their delivery department, as it was put through as a 6 month agreement, as i refused to pay until the 9 months was up i was referred to a debt recovery agent. This despite numerous phone calls to Time and promises that the situation would be rectified, once Time has your money, they really could not give a damn about you any more.
The DVD burner supplied with the PC has packed in, as you can imagine the thought of going through the whole soul destroying process of trying to sort this out through Time computers was enough to make me just go out and purchase a new one, this time from a small local shop wit excellent service.
The systems seem initially a good deal but in the long run, you seem to spend more on delivery charges, phone calls,debt recovery agents, and sanity than the apparent initial savings made.
Time are truly the worst company I have ever dealt with in my life, and this is the only time i have ever felt compelled to share my bad experiences with a company, so take heed. DONT BUY TIME.

Last night I went to set up an Internet account on a friends new "Time" PC. I expected to stay no longer than 30 minutes. Four hours later I was still there trying to figure out how to log on to an ISP of my choice.
In order to initially get on to the net I signed up with the supanet pay as you go account. I then surfed on over to virgin.net and opened up a 24/7 account. I downloaded Virgins automatic dial in setup and got no response whatsoever, I then decided to set up a manual dial up connection to virgin. When that didn't work I started to think there was more to this than meets the eye.
It became apparent after installing AOL and failiing to connect that the dial up was being hijacked by the supanet software.
Both the Virgin and AOL dial up connections were giving a 775 error on dial up, which means the remote network was declining the connection because of invalid user information. What made me suspicious that the 775 error was being generated by software and not an actual ansi error code was the fact that the modem wasn't even going through the process of dialing out.
Although I new that the supanet software was the main cause I never for one moment believed that the modem would be locked to the supanet dial up number. I have never come across this before in an off the shelf high street pc.
I deleted everything in the registry to do with supanet and I deleted all their relevant software from the pc and changed the desktop setup from Time to Microsoft and still I couldn't connect. It was then that I realised the fault was not only software based but also modem based.
After four hours I decided to call it a night, I new I would find the soluton on the Internet the following day and thanks to this forum thats exactly what I have done.
My observations are this:
The Modem is probably locked to factory default but because some people have succesfully used the generic drivers in place of the originals it seems that the modem will talk to third party software.
The de activation proccess seems to be aimed at writing to the modem chip and changing some of the registers to either on or off state, similiar to the way you would upgrade firmware or a bios chip. I think if it was just a simple case of changing software expressions in windows you wouldn't need to go through the elaborate process that Supanet put you through.
I am appalled at this situation and I sympathise with all those people who have waisted their valuable time and gone through a very traumatic experiance. I dread to think what the average computer illiterate consumer has gone through because of the insensitivity and greed of this Company.
To sell such consumables and not inform the consumer of the restrictions attached to the machine, or offer them the oportunity to have those restrictions unlocked before they purchase the item, is willfull deception.
I would most strongly advise anyone who is considering buying a pc from Time Computers to think long and hard before they comit themselves to a company who has demonstrated so much bad faith on a massive scale.
You have to realise that Supanet have been involved with the Time Company long before Time bought out Tiny Computers. The suggestion that the ten pound subsidy Supanet give Time for the privilige of integrating their ISP software in windows is one of the main reasons Time can charge competitive prices, is totally misleading.
If you want cheap prices try www.aria.co.uk or www.microdirect.co.uk Aria have recently started to offer a very low interest hire purchase rate for those who wish to pay by this means.
Whatever you do? think twice before buying from Time Computers.
Regards
David Spencer
Alderley Edge
Cheshire

ive had my time computer since early january and it has never worked right since the day i bought it and time dont think theres anything wrong with it.

Tell you all what, I used to work for Time (Puts head down in shame ), but now I work for a much better company Rackspace Managed Hosting.
The best thing you can do with your Time machines besides use them as door stops, if you want a working PC, I would suggest, opening the box up, looking at the hardware and making a note of all the components, get online and download all the latest drivers for each component (ie. Motherboadr, graphics card, modem, etc.) and install them yourself.
Time use a generic Ghost image to install all their PCs. this can come with some disasvantages, but to their advantage they can manufacture lots at a time (no pun intended). Also if you can get your hands on am operating System CD use that as it is always better, also remember to update that reguraliry and also invest in anti virus software or just download AVG free av software.
Hope this helps.