Teleute,
thanks very much for your post. It was clear and informative and saved me from another expensive time-wasting phone call to those to***rs at Tiny. Why oh why didn't I listen to others who warned me not to buy from them?!!!

Lap top from time arrived but didn't work properly. I spent £17 on calls to their premium rate numbers to tell them. It was repaired and returned.
Now two months later it has gone wrong again. Another call to a premium rate number ( the free customer service number wouldn't deal with it). want £35 to take it back to look at under guarantee.
Will avoid Time at all costs in the future.

i fit broadband in peoples homes for a cable company and you are right its not just the modem , internet explorer has been hijacked as well.cable modems connect via an ethernet(nic card) or usb and u can still get supanet probs. if you have trouble try another browser such as slim browser lite without the add ons.
Question i saw a new dell computer today and although the nic and usb could see the modem ,internet exploer could not and after restarts the homepage in ie options reset to some mad http//mshp.dll does any one know anything?????????

you need a different browser try slim browser lite

My attempt a de-optimising the Supanet modem failed because our factory has a simple exchange. This prevented the Supanet site from filling in the phone number. (You can't fill it in manually)
The answer is to make sure you are connecting with a simple home phone system without call ident withheld. You can prefix your dialup number with something like 1470 (look it up in the phone book) to identify yourself.
There is no sensible feedback to tell you that your modem has been unlocked, it just says the manual updae is complete regardless of whether the de-opt is sucessfull. Just change the phone number in the dialler to see if it works.
There is also a 10p/min modem de-opt help line, ask Tiny for the number, it doesn't appear in any literaure!

Thank you so much for this useful information.
I shall be sending some stern letters of complaint about the way in which I was handled whilst trying to overcome this problem. I must have spent 4 solid hours on the phone being told bogus information about how to sort this out. Finally, I'm connected to Tesco.net thanks to your handy tips!
Yeaaaah!

Hi thanks Raj your de-op solution worked a treat, followed your solution and got my mates computer online. Thought changing ISP would usually take 30 mins and a coffee not 4 hours of slog and surfing the net Thanks again.

Well.. i came across this, all i know is that a former Time Employee wrote this song, he got the lyrics to Stan by Eminem ft/ Dido and re wrote it.. hope you all enjoy!
if anyone knows who wrote this pls pls get in touch (email above)
--------------------------------
(to be sung to the tune of STAN by EMINEM)
My pc's crashed I'm wonderin why, I went to Time at all,
blue screens of death cloud up my Windows, and i cant play at all
even if i could it'd all be slow, Spocks pictures on the wall
it reminds me that its not so bad...its not so bad.......
Dear Time
i wrote u but u still aint callin
i left my cell, my pager and my home phone at the bottom
i wrote 10 letters back in autumn, u must not of got 'em
there must have been a problem at the post office or somethin'
sometimes i write addresses to sloppy when i jot 'em
Anyway, forget that...how's my order?
My neighbours ordered one too we're about to come closer
if i get mine first he's gonna come over
I read about u in the papers too, im sorry
My neighbour got a better deal....off the back of a lorry !!
u know Anne robinsons not your biggest fan
she says most of your deals are just cheap scams
i got a room full of your posters and your offers man
i even payed in a wad of cash too, that s##t was phat
anyways i hope u get this man, call me back, just to chat,
truly yours,i'm still a fan, this is Stan.......
My pc's crashed I'm wonderin why I went to Time at all
blue screens of death cloud up my Windows, and i cant play at all
even if i could it'd all be slow, Spocks pictures on the wall
it reminds me that its not so bad...its not so bad.......
Dear Time,
u still aint called or wrote, thats pretty feeble,
i aint mad, i just think its messed up u dont answer people!
if u didnt want to talk to me outside the store u didnt have to
but you could have given the consignment number - to matthew
thats my little brother man, hes only 4 years old, he waited on the god
damn phone,
for 6 hours and u still said NO!!
thats pretty crappy man, you're like his PC idols,
he wants the gold support man, he likes you more than i do!
Remember we spoke in the store? you said if i write you, you would write
back.
see i'm just like you in a way - i know nothin about PC's either!!
but i think you'll eventually help me - im STILL a beleiver,
When im feelin sad and im here all alone
i call a pound a minute and hear the busy tone
i enjoy bein on hold, and listenin to your songs
so when ive had a crappy day i ring you up and put them on
cause i dont really got s##t else, so that s##t helps when i'm depressed,
i even got a soccer kit ,with your name upon the chest,
i got an itemised phone bill, u should see how long it reads
its like adrenalin - the Cost is such a sudden rush to me,
the fic motherboard is cr#p, and i hate you cos u sell it,
my girlfriends jealous coz i'm on the phone 24/7
but she dont use Scandisk man, no one does,
she dont know whats its like, when it freezes up,
you gotta call me man, its a repeat sale that you'll lose,
sincerely yours, Stan, P.S did my email make it through?
My pc's crashed I'm wonderin why I, went to Time at all
blue screens of death cloud up my windows, and i cant play at all
even if i could it'd all be slow, Spocks pictures on the wall
it reminds me that its not so bad...its not so bad.......
Dear Mr ''Im to good to fit a decent fan'
this'll be the last package i ever send your ass,
the p.c's overheating - I DONT DESERVE THIS!
i know you got my last two letters i wrote the addresses on em perfect
so this is my cassette Im sending you, i hope u hear it
i'm in the car right now, im doing 90 on the freeway
Hey Time, i drank a fifth a vodka, 'ya dare me to drive'
you know the song by eric idle ''look on the bright side of life''
about a guy called brian who was senteced to be crucified
thats kinda how this is - you always leave me hanging
Now its too late im on a hundred RMA's now, Im Angry
All i wanted was a lousy letter or call
i hope u know i ripped all Spocks pictures off the wall
i hate you tech support, you coulda fixed my computer. think about it
youve ruined it now, i contacted watchdog and trading standards
when you see it I hope you cant sleep and you scream about it
i hope your concience eats at you and you cant breathe without me
See Time, (beeping)Shut up BIOS, im tryin to talk
thats my notebook beepin on boot up
i wrapped it in a coat, and booted up, see i aint like you
'cos if it suffocates, it beeps more and dies too
Well gotta go, i'm almost at the bridge now
oh s##t i forgot, how am i supposed to send this s##t out
My pc's crashed I'm wonderin why I, went to Time at all
blue screens of death cloud up my Windows, and i cant play at all
even if i could it'd all be slow, Spocks pictures on the wall
it reminds me that its not so bad...its not so bad.......
Dear Stan, i meant to write you sooner, ive just been busy
sorry bout the late delivery i'll have to blame ANC
must apologise for the poor service that you feel you,ve had
here's a gesture of goodwill, its a Time mousemat
sorry i didnt see you at the store i must a missed u
dont think i did that s##t intentionally just to diss u
whats this about you wipin the disk, too?
i say that s##t just clownin dog - come on how messed up is you?
you got some issues stan, i think you need a callback
you tell me your ReWriter, wont even write cd tracks,
and whats this sh#t about you cancellin the cover?
that type a sh#t'll make me not want us to talk together,
im sorry bout the consignment number problem with your brother,
i think your writer needs a bigger buffer,
i hope you get this letter,
and it restores your faith in Time,
dont belive the press, our sales are doin just fine,
u should relax a little - I'm hard to get through to, but Stan
why are you so mad, try to understand we do use Intel fans,
i just dont want you to do some crazy s##t,
i saw this one s##t on the news a couple weeks ago that made me sick,
some dude was drunk and drove his car over a bridge,
and had his notebook in the trunk with a stack of reload discs,
and in the car they found a tape and didnt say who it was to,
come to think of it, his name was........it was you.......
DAMN.
-----------

As there seem to be a lot of us "done over" by Time Computers and Supanet, why not start some sort of campaign to be compensated for the phone calls and supanet internet bills. Surely if enough were involved Watchdog or another media alternative would aid our quest.
Is it not illegal to optimise the computers without knowledge of the customer?

Excellent solution and worked first time. I've read many web pages about this problem, some of them saying that the only way around is buy a new modem! I recommend this to anyone it WILL get around supernet lock down!
Jon